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IT Service Desk Analyst

Central Functions

Solihull, West Midlands
Salary Band 2 plus benefits
Full Time
Closing: 16/01/2020
1 position available
Job Reference No. 50137511

Job Specification

So why do you get out of bed in the morning?
Whilst you’re thinking, grab a cup of tea and we’ll tell you why some of our employees do:
“To work with fantastic people” “To feel challenged and have fun” “To feel proud of what I’ve achieved”.
Sounds good doesn’t it?
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for an IT Service Desk Analyst to join our team in Solihull Portland House at Tarmac. We’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.
This is a varied, complex and rewarding position that requires a relevant professional qualification (preferably ITIL certified/trained) or able to demonstrate appropriate significant and relevant experience in a similar role. The skills and behaviours required for this role include but are not limited to:

Passionate about Customer Service
Effective communication
Technical and non technical
Supports innovative thinking
Problem analysis and solving
Technical skills in several technology areas

Drive for results - focused on successful outcomes
Resilient - overcomes challenges and obstacles to succeed
Persuasive - urge, influence and convince others.
Methodical - orderly in action, thought and expression.
Flexible - adapt to situation and people as required.
Supportive - give encouragement and help others.
Quick to act -start without delay,
Highly committed ‘can do’ attitude.

Reporting directly to Service Desk Team Leader, you will be responsible for:

Telephone support and remote resolution of incidents raised with the IT Service Desk, including out of hours support

Ensures the delivery of the agreed IT Support and WPC services to the business, including deskside support.

Escalates high impact problems, identifies and mobilises resource required to aid resolution

Communicates SLA breaches as appropriate

Supports escalations and formal complaints within the agreed framework

Works with third parties to ensure competent service delivery

Supports the incident root cause analysis process

Undertakes continuous process improvement

Ensures compliance with Internal Control processes and procedures.

Desk operates rota based shifts and out of hours service, and so the working pattern will vary i.e. out of hours, overnight, weekends, and public holidays.

Monitoring and taking action as appropriate in the event of alerts.

Our people are the most important part of our business and it is important to us that we invest in their health and safety. Therefore, all new starters in operational roles will be invited to attend a 2 day corporate induction at The National Skills and Safety Park in Whitwell.
In addition, we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits.
Some of the range of benefits on offer to employees include:
Bonus scheme
25 days holiday
Holiday purchase scheme
Contributory pension scheme
Sharesave scheme
Access to the Tarmac rewards website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice.
Training and development opportunities
By the way, as part of CRH, our employees have access to a range of careers within the wider group which operates at over 3,800 locations in 31 countries. CRH generates endless possibilities for individuals who are hungry for that next challenge!
Interested? Why not click here to find out more? Go on… are you ready to build your future?

All applicants will be required to provide evidence that they have the right to live and work in the UK, as per the UK Illegal Working Immigration, Asylum and Nationality Act 2006 at the interview stage.

No agencies please.

Tarmac is an equal opportunities employer.

Unfortunately this position has now closed.
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